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Our goal is to build the perfect massage therapy family of employees, performing customized/therapuetic massage, where you WANT to come to work. Because we were founded by a massage therapist, we do things just a little differently. We'd love to show you what makes us special!
Benefits
- Competitive base pay and $1000 Sign-on bonus
- Full-Time MTs make $40,000-$75,000/ year includes tips
- Paid time off
- Tuition reimbursement or licensure assistance
- Continuing education and Career Advancement Programs
- Health care contribution, dental, vision, and Colonial Life options
- 401K match contribution
We Offer A Supportive, Massage Therapist Focused Environment
- Unparalleled career advancement opportunities for Massage Therapists (including our Elite/Master Therapist program)
- All hydraulic massage tables
- Booking, laundry, and other support processes handled for you
- Flexible scheduling supporting career longevity
- Ongoing training
- Focus on massage therapist self-care
- Paid CEUs – online and in-person
- Supportive, consistent on-site leadership
Qualifications
- Must have completed (or in the process of completing) a Massage Therapist program
- Must hold or be in the process of obtaining licensure through the Ohio Medical Board
- We love to speak with students, inexperienced, and experienced massage therapists with a wide variety of experience from private, medical massage therapy, resort spa / medical spa experience, and much more.
- Must want to be part of a thriving team and continue to grow as a therapist
Elements Massage is looking for an outgoing, friendly individual to join our team as a Customer Service Representative. The primary function of this position is to answer incoming phone calls for 5 studio locations in Dayton and Columbus, to book massage appointments along with suggesting upgrades for those visits. The work location is an office building at 28 E Rahn Rd in Kettering. Successful candidates will become familiar with benefits of massage therapy, book clients with the appropriate therapists, and discuss membership programs offered. All to ensure a flawless guest experience.
Benefits:
- Opportunity to be part of a team that is focused on the wellness of others by providing the best therapeutic massage possible.
- Training and proven processes to support your success.
- Potential for career advancement in our retail environments as a staff or management member.
- Free monthly massages.
- Paid time-off for full-time employees.
- Discounted health, dental, and vision options in addition to Colonial Life plans and free telemedicine.
- Eligibility for participation in a 401K with company matching contributions.
Responsibilities:
- Answering phone calls for 5 Elements Massage studio locations
- Matching clients and therapists for scheduling, rebooking clients
- Answering client questions about our services or their accounts
- Reaching out to clients for rebooking or rescheduling of appointments, confirmation calls, marketing
- Utilizing existing tools to track calls and response times, coordinate with other studios
- Providing exceptional customer service
Qualifications:
- A positive and outgoing personality and desire to provide exceptional customer service.
- Able to work independently during most shifts in a small office environment.
- Available to work any shift, including evenings and weekends.
- Customer service experience preferred.
- Excellent verbal and written communication skills.
- Computer competency preferred; Microsoft Office, Word, Excel, and gmail/ Googledocs
- Industry experience, a plus
- Web-based scheduling, a plus
- Call-center experience, a plus
- Attention to detail and ability to follow instructions (written and verbal) is essential
- Ability to remain calm, confident, and flexible in a constantly changing environment