Retail Sales Associate / Customer Service

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! 

 

Retail Sales Associates enjoy the following perks:

• Pay $18.50 - $20.00 per hour depending on experience
• Bonuses based on monthly conversion numbers
• Medical insurance
• A complimentary monthly massage at the studio and discounted services
• Our team members have opportunities to earn up to $850 in additional monthly bonuses.

 

Here's what we are looking for:

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications:
• Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

 

• Deliver an exceptional client experience by welcoming clients, answering questions, and ensuring every visit exceeds expectations.
• Build strong client relationships by recommending the Elements Wellness Program and educating clients on the benefits of membership.
• Schedule appointments, manage provider schedules, and maintain accurate client records using company systems.
• Handle incoming phone calls, emails, and in-person inquiries in a professional and friendly manner.
• Process payments, memberships, gift cards, and retail transactions accurately.
• Resolve client concerns with professionalism while seeking opportunities to create loyal, long-term clients.
• Support daily studio operations by maintaining a clean, organized, and welcoming front desk environment.
• Collaborate with massage therapists and fellow team members to ensure efficient studio operations.
• Meet individual and studio performance goals for memberships, retail sales, and client satisfaction.
• Perform additional administrative and operational duties as assigned.

 

• High school diploma or equivalent required.
• Previous customer service or retail sales experience preferred.
• Experience selling memberships, services, or retail products is highly preferred.
• Excellent verbal communication and active listening skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Comfortable using computers and learning scheduling and point-of-sale software.
• Professional, dependable, and punctual with strong attention to detail.
• Flexible availability, including evenings, weekends, and holidays as business needs require.
• Ability to work collaboratively as part of a team while taking initiative independently.
• Ability to remain calm, positive, and solution-oriented when resolving client concerns.

• Competitive hourly pay plus monthly bonus opportunities.
• Paid time off and paid sick leave.
• Medical, dental, and vision insurance for eligible employees.
• 401(k) with company match for eligible employees.
• Complimentary monthly massage and discounts on additional services and retail products.
• Paid training and ongoing professional development.
• Career advancement opportunities within a growing wellness organization.
• Supportive team environment focused on employee growth and client care.

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those
of ETM. Elements Massage® + design are registered trademarks owned by ETM.