Customer Service / Sales

Wellness Membership Advisor (Front Desk)

Location: Newburyport, MA | Elements Massage

 

We are intentionally seeking a high-calibr candidate who finds real purpose in helping others and believes deeply in the power of self-care. This role is ideal for someone who enjoys educating clients, building trust, and guiding people toward long-term wellness—not just working a front desk.

 

Elements Massage Newburyport has been a trusted part of the community since 2011 and continues to grow strong. We’re proud to be:

• 850+ active members

• 1,000+ appointments per month

• 2025 Best of the North Shore – Massage Studio
  
  

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What You’ll Do

• Deliver an exceptional, welcoming experience for every client—every visit.

• Educate clients on the Elements Wellness Program, a no-pressure membership designed to support consistent self-care.

• Be the friendly voice on the phone and the warm face at the front desk.

• Manage client check-ins, paperwork, scheduling, and payments with accuracy and ease.

• Collaborate closely with Massage Therapists, Estheticians, and Leadership to create a smooth, supportive studio environment.

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What You’ll Get

Compensation & Benefits

• Base Pay: $16-$18 per hour

• Commission: $5–$20 per membership sale

• Bonus opportunities tied to studio growth and team milestones

• Medical & dental insurance (full-time team members, 32+ hours/week)

• Paid time off (full-time team members, 30+ hours/week)

 Wellness Perks

• Complimentary monthly massage or facial at any of our 5 studios
  (Newburyport MA, Bedford NH, Nashua NH, Salem NH, Portsmouth NH)

• 50% off service add-ons, additional services, and gift cards

• 30% off Sanitas skincare products

Growth & Culture

• Ongoing training and development

• Coaching in sales, relationship-building, and client experience

• Strong team culture focused on wellness, support, and growth

• Opportunities for advancement within our 5-location, family-owned company

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Schedule & Availability

Our studio is open 7 days a week, 8:00 AM – 9:00 PM.
We are currently hiring team members who can work a mix of mornings, evenings, and weekends.

Each Elements Massage® studio is independently owned and operated. Franchise owners (or their designated hiring managers) are solely responsible for all employment and personnel decisions and matters regarding their independently owned and operated studios, including hiring, direction, training, supervision, discipline, discharge, compensation (e.g., wage practices and tax withholding and reporting requirements), and termination of employment. Elements Therapeutic Massage, LLC (ETM) is not involved in, and is not responsible for, employment and personnel matters and decisions made by any franchise owner. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Benefits vary by independently owned and operated Elements Massage® studios. Elements Massage® and Elements Massage + design are registered trademarks owned by ETM.