Looking for a management position with growth opportunities in the Wellness industry? Elements Massage® is looking for a sales manager / operations manager to oversee sales and operations for a Massage Therapy wellness studio. Contact us today!
Elements Massage® Studio Manager Benefits:
Manager Qualifications - A great manager believes in the therapeutic benefits of Massage Therapy, and has the following:
Position Summary:
A Manager is responsible for all aspects of location operations, including but not limited to daily operations, guest satisfaction,
employee engagement, human resources, financial performance, goal setting & sales, training, and revenue generation. This position
will work in tandem with the Franchisee to ensure the implementation of brand service strategy and brand initiatives to meet or
exceed guest expectations, increase profitability and market share. The Manager will hold all stakeholders accountable for goal
execution by guiding their individual and collective professional development.
Position Responsibilities:
Operations Strategy Development and Execution
● Develop location-specific and individual goals based on recommended KPI benchmarks from the Support Center or the
leadership Implement processes and procedures to efficiently and effectively complete tasks that can be
duplicated and executed by team members and ensure smooth daily operations.
● Stay up to date with current industry trends and Support Center resources including newsletters, business focuses,
initiatives, and training/support programs that will help inform the best business strategies to stay ahead of the competition
● Retail, service product, and office supply inventory management and control to ensure smooth operation of the business
through the counting, organization, and ordering
● Ensure the cleanliness and organization of the entire location based on brand standards
● Develop system(s) to manage and maintain member accounts (EFTs)
● Be a champion for the brand and your Franchisee’s organization and promote a client focused operation
Member and Guest Relations
● Manage responses to guest feedback and escalated complaints provided through various communication channels
● Monitor recurring issues or trends and find solutions to minimize guest issues
● Implement and execute processes for obtaining and retaining members through excellent guest service and satisfaction
● Monitor at-risk members to understand their desire to freeze/cancel their memberships; determine effective solutions
to retain their business
● Coach Service Providers and Guest Service/Sales team members how to handle guest complaints with tact and
professionalism and resolve them in a prompt manner
● Drive prospects & brand awareness in the local area, working with local businesses to cross-promote services
Owner and Stakeholder Relations
● Collaborates with the location Owner to set and execute business goals based on weekly, monthly, quarterly, and
annual KPI performance
● Keeps Owner informed of brand initiatives and guest experiences
● Provides Owners with in-depth analysis of location performance, incorporating guest, financial, and employee business data
● Collaborates with the Owner to develop and implement location-specific employee engagement and retention strategies
that will support location capacity
regarding their independently owned and operated studios, including hiring, direction, training, supervision, discipline, discharge, compensation (e.g., wage practices and tax withholding and reporting requirements), and termination of employment.
Studio Manager
Studio
direction, training, supervision, discipline, discharge, compensation, and termination of employment. All individuals hired by franchise owners’ studios are their employees, not those of FTF, ETM, ALF, RWF, Helen of Troy or DBF. Benefits vary by
independently owned and operated studios. iCIMS® is a registered trademark owned by ICIMS, Inc.
● Collaborate with the location’s Educator / Lead to schedule and execute Service Provider training as a way to expand location
capacity
Staff Recruitment and Selection
● Actively monitor staffing levels for all positions in the location, post job descriptions & manage the applicant tracking
system (iCIMS) platform to organize postings & incoming inquiries
● Set up first round (and/or all) interviews for all incoming candidates
● Conduct interviews for all positions in the location and determine subsequent interviews for hiring partners
● Leverage recruiting and selection tools made available to source and hire the best candidates for the location’s needs
● Collaborate with the Educator / Lead and Owner to plan for capacity needs by identifying "At Risk" employees
● Plan and schedule upcoming Service Provider and Guest Services training
● Schedule & facilitate Best First Day Ever for all incoming new hires
Staff Engagement and Turnover
● Accountable for the growth of the location’s Service Provider numbers through increasing Service Provider work
engagement and decreasing Service Provider turnover.
● Work with Educator / Lead to ensure Service Provider team members continually develop professionally, meet
individual and organizational goals, and always learn.
● Conduct Stay Interviews and regular formal and informal check-ins.
● Identify and resolve any conflict between location team members.
● Promote high levels of team and individual engagement through mentorship style, leadership, and team moderation.
Location Culture and Leadership
● Demonstrates desired behavior for location staff, including a focus on membership sales, guest service, cash management,
retail sales, member retention, staff interaction, and follow-up with guests.
● Meet regularly with location staff to align on organizational needs and objectives on an individual and collective basis.
● Communicate organizational objectives in an inspirational way to location staff.
● Set and execute clear and reasonable goals with defined expectations for results and timing for individual team members
as well as the collective business unit
● Provide the team with the guidance and direction needed to accomplish individual and collective business unit
goals through coaching and corrective action discussions
● Promote and embody a culture of learning, development, and dedication to the brand’s mission, vision, and values.
Complete other tasks and projects as assigned by location leadership
Essential Skills, Experience, and Qualifications:
➢ Experience in management including but not limited to experience as a sales manager, operations manager, and/or
general manager
➢ Has excellent leadership skills; ability to lead a team in an organized and efficient way ensuring operations run smoothly
➢ Implement structure, policies, and procedures
➢ Guest Service oriented
➢ Ability to identify and problem solve, set expectations, goals, and delegate
➢ Strong verbal and written communications skills
➢ Possess strong interpersonal skills to communicate with confidence
➢ Must be an excellent organizer and problem solver with strong project management skills
➢ Must be able to work flexible days and hours; including nights, weekends, and holidays
➢ Competent trainer and motivator
➢ MindBody® / Booker® Software experience a plus
©2021 Amazing Lash Franchise, LLC (“ALF”). Each Amazing Lash Studio® location is independently owned and operated. Franchise owners (or their designated hiring managers) are solely responsible for all employment and personnel decisions and matters
regarding their independently owned and operated studios, including hiring, direction, training, supervision, discipline, discharge, compensation (e.g., wage practices and tax withholding and reporting requirements), and termination of employment. ALF is
not involved in, and is not responsible for, employment and personnel matters and decisions made by any franchise owner. All individuals hired by franchise owners’ studios are their employees, not those of ALF. Amazing Lash Studio® and Amazing Lash
Studio + design are registered trademarks owned by ALF.
rev 11/2021
MT
Studio Manager
Studio
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