Lead Retail Sales Associate / Customer Service

Job Title: Guest Experience Manager 

Location: Elements Massage – Denver West & Parker Studios 

Pay: $18-20 per hour, plus bonuses based on sales goals (to be discussed) 

Type: 35-40 hours per week 

Job Summary: 

As the Guest Experience Manager, you will be a key player in driving membership sales and creating a welcoming, results-oriented environment across our two Elements Massage studios. You will be responsible for meeting and exceeding monthly membership goals by engaging with new clients, encouraging rebookings, and ensuring every interaction highlights the benefits of regular services through our Wellness Program. This role is ideal for someone who is experienced in sales, self motivated, and wants to continue to cultivate our empowering sales and wellness culture. 

Key Responsibilities: 

• Sales & Membership Growth: 

Proactively engage and reach out to clients to drive membership sales, meet individual and team targets, and achieve conversion goals. 

• Client Relationship Building: 

Foster relationships with clients by understanding their wellness needs and educating them on the benefits of membership. 

Resolving any guests complaints and/or concerns and escalating to senior management if needed. 

• Goal Setting & Tracking: 

Collaborate with studio management to set monthly sales goals, track progress, and implement improvement strategies as needed. 

• Sales Coaching & Team Support: 

Provide a high-energy presence at the front desk, assisting with client check-ins, scheduling, and other administrative tasks (shift coverage, roleplaying, leading monthly meetings) Assist in training, onboarding, and mentoring front desk team members in effective sales techniques and strategies to increase overall studio sales. 

Maintain and assist with fostering a professional and positive work atmosphere within the studios. 

Ensure that all staff are consistently following protocols and service standards. 

Encourage staff to roll out “red carpet” service to all new and existing clients each visit. Monitor punctuality and communicate directly with the front desk and service providers if they are running late, not following the Service Path, or not completing all studio side work before they leave their shift along with communicating any patterns or unresolved issues to the Management team. 

• Reporting & Analysis: 

Prepare and present regular reports on sales performance, identifying trends, opportunities, and areas for growth.

 

Qualifications: 

• Proven experience in sales, ideally in a service-based industry (e.g., wellness, fitness, hospitality). ● High-energy and positive attitude with a strong focus on customer service. 
• Self-motivated and goal-oriented with the ability to work independently and within a team. ● Excellent communication and interpersonal skills. 
• Proficiency with point-of-sale software or CRM systems is a plus. (Mindbody preferred) ● Passion for wellness and knowledge of massage benefits is a bonus. 

Compensation and Benefits: 

• Competitive base pay of $20/hour plus monthly sales bonuses 
• Opportunity for growth within the company 
• Health/dental/vision insurance 
• Retirement Plan (Simple IRA)- we match up to 3% of your contribution 
• Vacation/Sick Pay 
• Flexible Schedule - open availability required (to be discussed upon offer) 
• One monthly massage or facial session at each studio 
• One monthly massage or facial session for a family member 

We look forward to welcoming a passionate, driven individual to our team! 

This person also must be willing to split time between our two studios in Parker and Lakewood (Denver West).

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those
of ETM. Elements Massage® + design are registered trademarks owned by ETM.