Retail Sales Associate / Customer Service

You can influence positive life-changing experiences, improving how people live and feel! This is not your "Been there, done that" sales job. Come find out why we are the best in our industry!  If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! 

 

Driven by Purpose

The team at Elements Massage DTC Greenwood Village welcomes each day excited about the positive impact we have on our clients lives by living our mission.

Together, our culture, core values, strong teamwork, and accessible on-site leadership create a welcoming and stress-free atmosphere where we enjoy our work and know that we make a difference each and every day.  We love our team and our clients and it’s our desire to establish long-lasting relationships with both.

We are looking for an individual who is a cultural add not just a positional fit.  Someone who operates with integrity, believes in serving others, and is mission driven.  Someone who looks forward to helping us build our team and enjoys a happy, fulfilling place to work.

 

 

Retail Sales Associates enjoy the following perks:

• Pay $16-$17 per hour depending on experience
• Bonuses based on monthly conversion numbers
• In-studio discounts on products and services
• A complimentary monthly massage at the studio
• Our team members earn commission for wellness plan sales and have opportunities to earn additional bonuses

Responsibilities and Duties:

• Selling and promoting wellness programs/memberships
• Develop long-term relationships with our clients
• Inform all clients about the benefits of the Elements Massage Wellness Program, a no hassle membership plan
• Follow our proven sales process to enroll clients into the Elements Wellness Program
• Be the first and final face of hospitality, whether on the phone or in the studio
• Ensure the client appointment documentation and payment process is brief, painless, and accurate
• Implement internal and external promotion/marketing efforts to increase awareness and demand
• Become intimately familiar with services and modalities offered to effectively communicate with the client to better assist with customizing their massage experience
• Work as a team with our Managers and Service Providers to create an environment where clients experience is always #1
• Maintain our Client Leads Roster to generate appointments through phone calls, messaging service, promotions, and walk-ins which in-turns creates membership opportunities
• Emphasis on member retention
• Maintain studio’s visual appearance and high standards

Qualifications and Skills:

• Driven, self-starter with an assertive yet professional personality
• Goal-oriented and committed to exceeding individual and organizational goals
• Able to think quickly on the fly and resolve issues within your scope of responsibility
• Prior retail sales experience required; selling memberships or services in‐person to potential clients
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution
• Experience with MindBody point of sales systems is a plus
• Must have excellent communication skills and available to work a varied schedule to include evenings and weekends
• Driven to create the best environment and experiences for the client
• Familiarity with modern office tools and systems

- Bonuses based on monthly conversion numbers
- In-studio discounts on products and services
- A complimentary monthly massage at the studio
- 401k
- Our team members earn commission for wellness plan sales and have opportunities to earn additional bonuses
 

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those
of ETM. Elements Massage® + design are registered trademarks owned by ETM.