✨ We’re Hiring: Lead Sales Associate / Customer Service Representative
Location: Elements Massage – Short Pump | Hiring Immediately
Starting Salary: $35,000
Compensation Range: $35,000–$52,000+ (Base + Bonuses + Commissions)
Perks Include: Medical Insurance • Complimentary Monthly Massage • Bonus Opportunities ($200+/mo)
Are you a natural motivator with a fire for sales and a love for people? Do you thrive in high-energy environments where every day brings a new opportunity to shine, lead, and close a deal? Elements Massage Short Pump is looking for a Lead Sales Associate / Customer Service Representative who’s passionate about wellness and obsessed with performance.
We’re looking for a results-driven, charismatic front desk leader who can both sell and inspire—building loyalty and long-term relationships through a proven, consultative sales process. You’ll be the face of the studio—bringing warmth, energy, and hustle every day.
🔥 What You’ll Be Doing:
- Drive membership and service sales with a 30%+ conversion rate
- Lead daily team huddles, set front desk goals, and coach sales conversations
- Guide front desk team through best practices in client communication, conflict resolution, and overall service excellence
- Support hiring, onboarding, and training of new team members to ensure service consistency and alignment with brand standards
- Collaborate with management and massage therapists to deliver a seamless, elevated guest experience
- Monitor and maintain client records, account information, and service documentation
- Oversee inventory tracking and support supply management on a regular basis
- Assist with scheduling logistics, ensuring proper shift coverage and break compliance
- Track and report team performance metrics including sales conversions, client feedback, and evaluations
- Run and analyze daily, weekly, and monthly reports related to client accounts, billing, and studio operations
- Support the upkeep and presentation of the studio, ensuring a welcoming and professional environment
- Help maintain organization in internal operations including voicemail, email communications, and confirmation processes
🚀 What We’re Looking For:
- Confident, goal-oriented, and competitive with a passion for results
- Outgoing, persuasive, and energetic – you light up a room
- Natural leader who loves inspiring and coaching others
- Thrives on challenge, action, and hitting stretch goals
- Highly organized and able to juggle multiple priorities with ease
- Excellent communicator with emotional intelligence and a collaborative mindset
- Comfortable working within structured routines and holding others accountable
✅ Qualifications:
- Proven sales ability with a strong track record of meeting or exceeding goals—must be confident in selling wellness memberships through a consultative, relationship-driven approach
- 1+ years of experience in sales or customer service (wellness or fitness industry experience a plus)
- Experience leading a team or managing front desk operations
- Strong computer and tech skills (MindBody experience a plus)
- Availability for evenings, weekends, and some holidays
- High sense of ownership, follow-through, and accountability
🎁 Perks + Compensation:
- Hourly pay based on experience, plus monthly sales bonuses
- Commission opportunities up to $200+/mo
- Medical insurance
- Complimentary monthly massage
- A fun, supportive, high-performance team that values growth
🚫 What We’re NOT Looking For:
If you bring drama, dodge accountability, or prefer excuses over execution—we’re probably not your fit. We’re a team that uplifts, collaborates, and keeps the energy high. We believe in owning outcomes, working hard, and having fun doing it.
💥 If you're the kind of person who crushes goals, lifts others up, and lives to sell—apply now. Let’s grow together at Elements Massage Short Pump.
