Retail Sales Associate / Customer Service

We’re looking for a bright, outgoing, and friendly individual to be the welcoming face of our studio and help drive membership growth and client satisfaction.

 

Perks and Benefits:

• Pay $16 - $18/hour starting pay, depending on experience
• Monthly bonuses based on conversion goals 
• Aflac Supplemental Insurance
• Colonial Life Dental & Vision Insurance 
• A free massage each month
• Our team members will earn commission for wellness plan sales and have opportunities to earn additional bonuses

 

Here's what we are looking for:

• Engage with new and returning clients to understand their needs and match them with the right massage and membership options.
• Follow our proven sales process to introduce and enroll clients in our monthly Elements Wellness Program.
• Be a positive, supportive presence in our scent-free, smoke-free studio

 

 

Responsibilities:

• Promote and sell therapeutic massage services, memberships, and gift cards.
• Educate clients on the benefits of regular massage therapy and our Elements Wellness Program.
• Meet or exceed sales goals by building rapport and encouraging repeat business.
• Greet clients warmly and ensure a professional, welcoming atmosphere.
• Answer phones courteously and provide accurate information on services, pricing, and availability. 
• Schedule and confirm appointments to ensure smooth daily operations.
• Follow up with members to encourage booking their monthly sessions

• Handle administrative tasks such as data entry and payment processing.

• Maintain a clean, organized, and calming front desk area.

• Work closely with massage therapists to ensure an exceptional client experience.

Qualifications:

• Prior retail sales experience preferred—especially selling memberships or services in person.

• Customer service experience in a spa-like or wellness-focused environment is a plus.

• Strong attention to detail and the ability to multitask efficiently.

• Comfortable using modern office tools and systems (experience with Mindbody is a bonus).

• A team player who is passionate about creating a positive environment for coworkers and clients alike.

• High school diploma (or GED) or equivalent work experience required.

• Availability to work evenings and weekends—our studio is open seven days a week.

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those
of ETM. Elements Massage® + design are registered trademarks owned by ETM.