Retail Sales Associate / Customer Service

Welcome to the Elements Massage Family!

Sales experience is a must!

Seeking an individual who wants to make a positive difference in a customer’s life through health and wellness, while utilizing their sales experience

Wellness Membership Advisor Job Description

The WMA is a Sales and Customer Service role within an independently owned and operated Elements Massage® studio. A WMA is responsible for membership sales, building client loyalty, and meeting studio and personal goals and objectives to ensure growth and profitability.

Relationships

The WMA works directly with the clients or guests and assists them in feeling good before and after their session. They are the first impression people get of Elements Massage from the time they call to book their appointment to when they check out after their appointment.

Job Duties and Responsibilities

• Self-motivated Sales

.- Outgoing and thrives in a multi-tasking environment

• Communicates effectively

. - Thorough in daily activities

.- Attentive, warm, and welcoming

• Listens, empathizes, apologizes, and takes personal responsibility to resolve any client issues
• Renews the freshness of the spa
• Understands and applies knowledge, skills and concepts from training
• Actively participates in role‐playing, training and activities, regular meetings, and coaching
• Owns personal growth and development using learning tools and resources, engages in skill

building by participating in daily role‐playing

• Maintains a high level of quality, productivity, and service
• Accountable for goal setting and achievement
• Acts with integrity and high ethical standards

Job Competencies

• Persuasiveness: Sells the Elements Massage Wellness Program
• Etiquette: thrives in phone etiquette and in personal relations
• Capable of working independently and in a team setting
• Eye for detail: While booking appointments, checking guests in and out of their appointments, and maintaining the overall freshness of the spa
• Application of training: Applies tools learned from training to day to day life
• Accountable: For their actions and job responsibilities

Benefits:

• Free monthly 1 Hour Massage Session
• Escalating base pay based on sales performance
• Sales bonuses for membership sales
• Longevity rewards for team members at their annual milestones
• Consistent Coaching/Training

If you are excited about being a part of the Wellness movement through the medium of Massage Therapy and all that it has to offer our communities, we would love to connect with you!'

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Job Duties:

• Answer incoming customer inquiries
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Hours per week:

• 18 - 25

Typical end time:

• 9:30PM

Typical start time:

• 8AM

Work Remotely

• No