Assistant Manager

Requisition Post Information* : Posted Date 2 weeks ago(6/5/2024 7:40 PM)
Requisition ID
2024-20537
# of Openings
1
Job Locations
US-AZ-Mesa (East Mesa)
Category (Portal Searching)
Management
Benefit Eligibility
401K, Free Services, Medical, Other, Paid Time Off, Retail Discounts

Overview

Looking for a management position with growth opportunities in the Wellness industry? 

Elements Massage® is looking for an Assistant Manager to oversee sales and operations for a Massage Therapy wellness studio.

 

Assistant Managers enjoy the following perks:

  • Starting pay: $17 per hour
  • Bonuses/commissions based on monthly conversion numbers and goals (ranging from $75-$650 with no cap)
  • A complimentary monthly massage at the studio and discounts on additional services
  • Aflac Benefits
  • PTO/Sick time accrual upon hire
  • 40 hours vacation after 1 year of employment
  • 401k Match 
  • Medical plan eligibility upon 30 days of employment

 

Here's what we are looking for:

  • Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
  • The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
  • The right candidate can turn every incident of client criticism to a story of great customer service.

 Qualifications:

  • Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
  • Customer Service in a spa‐like or similar environment is preferred.
  • Familiarity with modern office tools and systems.
  • Driven to create the best work environment for the employees and the best experiences for the client.
  • Ability to thrive in a changing work environment. 

 

Job Expectations:

  The Assistant Manager position plays a pivotal role in the daily operations of the studio. 

  The Assistant Manager will be responsible for the oversight of the daily administrative operations of the front desk. In this position you will strive to meet established personal and studio sales goals and objectives in the areas of member growth and ensure a flawless experience for any client who enters the studio. The Assistant Manager will also be responsible for training, coaching and mentoring front desk associates to ensure our high level of standards are met.

  • Open and close studio 
  • Meets weekly with the owner and/or manager(s) to report on progress towards goals 
  • Host monthly/quarterly meetings
  • Works closely with the management team towards goals and improvements
  • Interviews, onboarding and training of new and existing front desk associates
  • Trains, mentors and coaches front desk staff to continually develop sales and customer service skills
  • Takes inventory of supplies needed and orders as necessary
  • Follows the Elements Service Path and ensures that all employees are as well
  • Creates a schedule that is fair and meets the studio's staffing needs at least 30 days in advance
  • Practices exceptional customer service, focus on membership sales, and client retention
  • Leads by example and following all studio policies along with being honest and sincere

 

Legal Disclaimer

©2024 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.

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