Retail Sales Associate / Customer Service

Welcome to the Elements Massage Family!

We are seeking an individual who wants to make a positive difference in a customer’s life through health and wellness, while utilizing their sales experience in a warm and friendly environment. 

The Wellness Membership Advisor (WMA) is a Sales and Customer Service role within an independently owned and operated Elements Massage® studio. A WMA is responsible for membership sales, building client loyalty and meeting studio goals and standards to ensure growth and profitability. Sales experience is a must for this role! 

Building Relationships

The WMA works directly with the clients or guests and assists them in feeling good before and after their session. They are the first impression people get of Elements Massage from the time they call to book their appointment to when they check out after their appointment. Relationships are at the heart of our business, as a locally owned studio with long-term members that have been with us since the beginning. 

Job Duties and Responsibilities

• Opening the studio, organizing front desk materials, and maintaining a clean and inviting lobby for our clients

• Self-motivated Sales, with the ability to balance persuasive sales techniques with genuine care for the clients

• Outgoing and thrives in a multi-tasking environment

• Communicates effectively and professionally

• Attentive, warm, and welcoming

• Listens, empathizes, apologizes, and takes personal responsibility to resolve any client issues

• Understands and applies knowledge, skills and concepts from training

• Actively participates in trainings and activities, regular meetings, coaching and instructive role‐playing

• Maintains a high level of quality, productivity, and service

• Accountable for goal setting and achievement

• Acts with integrity and high ethical standards

 

Job Competencies

• Persuasiveness: Sells the Elements Massage Wellness Program

• Etiquette: Professional and courteous in verbal and written communication with clientele 

• Capable of working independently and in a team setting

• Eye for detail: While booking appointments, checking guests in and out of their appointments, and maintaining the overall freshness of the studio

• Application of training: Applies tools learned from training to day to day life

• Accountable: For their actions and job responsibilities

Benefits:

• Free monthly 1 Hour Massage Session

• Monthly Sales bonuses based on individual and team performance

• Escalating base pay based on sales performance

• Longevity rewards for team members at their annual milestones

• Consistent Coaching/Training

If you are excited about being a part of the Wellness movement through the medium of Massage Therapy and all that it has to offer our communities, we would love to connect with you!

This Company Describes Its Culture as:

• People-oriented -- supportive and fairness-focused

• Team-oriented -- cooperative and collaborative

• Detail-oriented -- quality and precision-focused

• Outcome-oriented -- results-focused with strong performance culture

• Stable -- traditional, stable, strong processes

Communication method(s) used:

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those
of ETM. Elements Massage® + design are registered trademarks owned by ETM.