Retail Sales Associate / Customer Service

Seeking a retail sales associate/customer service role where you can make a real difference in clients' lives by promoting health and wellness in a serene spa setting?

 

Your search ends here! Join us in a role where you'll not only sell wellness memberships and additional services but also create memorable experiences for our clients, both over the phone and in person.  Ready to embark on this wellness journey with us?

• Selling Memberships to the Wellness Program (Maintaining certain sales quotas) in a conversational friendly manner.
• Engage with staff and clients in a professional and welcoming manner.
• Answering phones professionally and converting phone calls into appointments.
• Accuracy with scheduling and completing the retail sales process.
• Addressing emergency scheduling issues quickly and professionally.
• Addressing client requests and disputes professionally and efficiently.
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate.
• Maintaining a clean and organized environment in accordance with federal / local regulations.
  
• Working as a team with our Managers and Massage Therapists to create an environment where clients are cared for.

• Must be available evenings and weekends! 

• Confident and comfortable selling Elements Wellness Program Membership

• • Outgoing personality
  • Great listening skills
  • Professional phone skills 
  • Loyal, Reliable and Consistent
  • Customer Service in a spa‐like or similar environment is preferred
  • Ability to multitask 
  • Self-starter / takes initiative
  • Must love massages!
  • Must be proficient and adept working with web based computer / POS systems or scheduling systems (experience with MindBody software is a huge plus!)

Benefits 

• Base $17 - $18 per hour plus commission that is paid out each paycheck
• Free monthly staff massage
• Employee discount on services
• Paid sick time
• Paid training
• 401k
• Opportunities for advancement
• Elements is a smoke-free work environment to support the health and wellness needs of our staff & clients.

Each Elements Massage® studio is independently owned and operated. Franchise owners (or their designated hiring managers) are solely responsible for all employment and personnel decisions and matters regarding their independently owned and operated studios, including hiring, direction, training, supervision, discipline, discharge, compensation (e.g., wage practices and tax withholding and reporting requirements), and termination of employment. Elements Therapeutic Massage, LLC (ETM) is not involved in, and is not responsible for, employment and personnel matters and decisions made by any franchise owner. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Benefits vary by independently owned and operated Elements Massage® studios. Elements Massage® and Elements Massage + design are registered trademarks owned by ETM.