Retail Sales Associate / Customer Service

Come be a part of our growing team! We strive to create a great working environment where you can grow and have fun! Let us show you how we can change your life!

 

Retail Sales Associates enjoy the following perks:

• Pay starting at $16/hour
  
• Medical insurance
• FREE MASSAGES
• Our team members will earn commission for wellness plan sales and have opportunities to earn up to $100 in additional bonuses.

 

Here's what we are looking for:

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must love interacting with new clients, established clients, and prospective clients.
• Be able to turn criticism into a story of great customer service.

Sales & Customer Relationship Management:

• You will sell therapeutic massage services, memberships, and gift cards.
• You will book appointments, greet clients warmly and answer the phone professionally and politely to ensure a flawless guest experience.
• You will proactively call members who have not scheduled their monthly appointment to get them onto the schedule.

 

Sales, Frequency, and Retention Goals:

• You will be expected to achieve set goals (and you will receive bonuses for success!)

 

Daily Operations:

• We will train you on different types of massage techniques & you will use this knowledge to match clients with therapists based on their individualized needs.
• Accurately and consistently enter detailed client data into our computer system.
• Maintain our clean and inviting studio atmosphere.
• Able to follow approved operating policies and procedures.

• Customer Service in a spa or hospitality environment is preferred.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.
• You should be passionate about wellness, personable, willing to learn, and able to work with a variety of personalitPrior retail sales experience preferred; selling memberships or services in‐person to potential clients.
• Prior customer service and/or sales experience is preferred.
• Previous hospitality, spa or wellness setting experience preferred.
• You should have basic math and cash handling skills.
• Must be able to work well with others.
• High school diploma (or GED) or equivalent work experience (minimum two years) required.
• Computer proficiency - ease in learning new software.
• Demonstrated ability to pay attention to detail.
• Night and weekend availability – we are open 7 days per week.
• If offered the position, you will be required to pass a background check prior to employment.

Dental, Vision, Free Monthly Massages, Paid Time Off

Each Elements Massage® studio is independently owned and operated. Franchise owners (or their designated hiring managers) are solely responsible for all employment and personnel decisions and matters regarding their independently owned and operated studios, including hiring, direction, training, supervision, discipline, discharge, compensation (e.g., wage practices and tax withholding and reporting requirements), and termination of employment. Elements Therapeutic Massage, LLC (ETM) is not involved in, and is not responsible for, employment and personnel matters and decisions made by any franchise owner. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Benefits vary by independently owned and operated Elements Massage® studios. Elements Massage® and Elements Massage + design are registered trademarks owned by ETM.