Customer Service Representative

Are you a passionate leader that thrives in building great teams and looking to be a part of an organization that cares about your continued development? If you answered “YES”, keep reading!

- Are you looking to work in a drama free environment and join a leadership team that is going to be dedicated to developing you? 

 

If you have passion and drive for helping others to be their best version and want to work for a company that makes a difference in thousands of peoples’ lives every year, we are looking for you!

 

We are a rapidly growing therapeutic massage studio seeking an engaging, fearless, outgoing personality to lead retail sales and customer service of potential clients and current members to join our team.

 

Here's what we are looking for:

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications:
• Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Responsibilities and Duties

● Elements Massage is looking for a Lead Customer Service Associate to create an exceptional massage experience for all the clients every time they enter the studio.
● Informing all clients about the benefits of the Elements Wellness Program, a no hassle
membership plan
● Following our proven sales process to enroll clients into the Elements Wellness Program
● Being the first and final face of hospitality, whether on the phone or in the studio
● Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
● Working as a team with our Managers and Massage Therapists to create an
environment where clients are the center of the world

 

Our hiring process:
● You read this job ad and get inspired!
● It piques your interest, and you immediately apply.
● You showcase your experience and why you would make a great fit.
● If you are a great match, you’ll meet our team and begin our structured training process

● Leadership development

Prospective hires must be willing to have schedule flexibility to work, mornings, evenings and weekends.

• Looking for driven individuals willing to work nights and weekends

• Sales experience, preferably in a retail service, massage studio, or salon/spa environment
• Track record of providing exceptional customer service and achieving sales goals
• Must have a team-oriented philosophy
• Basic familiarity with cash reconciliation and computer skills
• Strong aptitude and desire for learning
• Comfort level with basic software packages
• Ability to work nights and weekends between 8:30am and 9:30pm
• Excellent communication and presentation skills

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those
of ETM. Elements Massage® + design are registered trademarks owned by ETM.